ATLANTAGUTTERCLEANING

Payment is due within 5 days of the service being completed.  “Payment is due in 5 days” is written on our website, in the email we send a customer with their price in writing and their scheduled date, and it says it on three separate spots on the invoice.  After 5 days, we begin an automatic process of reminding our customers by email and postal mail of the balance due and the numerous ways one can settle the account. Though we have the discretion to do so at any time, we typically do not call customers till a bill is 30 days past due. At 45 days past due, we place a lien on the property. At 90 days past due, we file a FIFA with the court.

Every now and then, we get a comment that a customer does not like our collections process.  They feel it is overbearing, but those comments are few a very far between.  Oddly enough, those comments only come from people who are late paying their bill.  If everyone paid their bills on time, they would never receive an email, letter, or anything in regards to correspondence about an overdue bill.  Someone who gets an ounce upset about being reminded they owe us money does not see the pound of pain they’ve caused us in regards to interest we have to pay on carrying balances or bills we cannot pay because they did not show paying their bill the same urgency or concern that we showed in getting to their homes and doing the gutter service.