A long time ago, we were members of the BBB. We had problems with a competitor constantly making up complaints about our advertising, advertising that was internet related that the BBB didn’t have any clear rules about. The BBB shot them down several times, but finally, the BBB sided with the other company, and asked us to remove ads that helped people find us in areas we didn’t have a physical office in, despite the fact that we went to those areas. When this happened, we went from an “A-” to a “D-”. We were also kicked out of the BBB for not deleting all the ads in time (we deleted all but 2 that we couldn’t get Google to remove). We had to go remove the BBB logo from every place we had it. Inevitably, we missed a couple of areas, and the competitor once again made a complaint, which after being notified from the BBB we corrected the issues in 2 hours. Still, we were downgraded again from a D- to an F. This had nothing to do with Fraud, with bad service, with bad selling practices, or bad business; it was all a dispute about advertising. Despite being the highest rated gutter cleaning company on Servicemagic, Angie’s List, Home Reports, and other areas, we had that F review for years. It didn’t affect our business because, luckily, our reputation for honesty and integrity was greater than an advertising dispute, and we still grew to the largest gutter cleaning company in the Southeast. The BBB finally reviewed everything, and gave us back our “A-”. There is still an alert on their site because of competitors last complaint, where we still had BBB logos on a few ads we forgot we posted online, but this too will eventually be removed. We have performed over 100,000 service in the Metro Atlanta area and have a database of over 30,000 customers and almost 2,000 positive reviews on the internet. Despite all that value, we have only ever had 6 total complaints with the BBB, of which most of them, honestly, were complaints from customers who were, for lack of a better word, “unstable” or unethical in their own right. 6 complaints out of 100,000 services, and only 2 complaints in the last 3 years. We are proud to be Atlanta’s choice for gutter cleaning, and thank all of our customers for stick with us.
Posts Tagged ‘Atlanta Gutter cleaning’
WOW! Its been FIVE YEARS of gutter cleaning, and there is no way we would even be here if it wasn’t for a little blood, sweat, and tears-but above all else laughter! Mort Walker once said, “Seven days without laughter makes one weak.” And that is how Atlanta’s Best Gutter Cleaners have become the best, and we are growing stronger and stronger each year. Gutter cleaning is far from a glamorous job or something to feel passionate about, but not a day goes by that we all don’t laugh. If you try calling our number after 9pm wait for the voicemail message, and you’ll see what I mean. The common thread of humor unites all of us in the ABGC team, and it is something that we try to extend to our customers as well.
We cast our gutter cleaning service net pretty wide across the metro Atlanta area to include; Alpharetta, Roswell, Marietta, Kennesaw, Woodstock, Smyrna, Mableton, Holly Springs, Acworth, Buckhead, Sandy Springs, Dunwoody, Pine Lake, Decatur, Ellenwood, Lithonia, Lilburn, Avondale Estates, John’s Creek, Norcross, Duluth, Tucker, Chamblee, Buford, Suwanee, Cumming, Snellville, Stone Mountain, Milton, Jones Creek, Canton, Fulton, Gwinnett, Dekalb, Cobb..
Atlanta’s Best Gutter Cleaners started up with a couple a credit cards and one gutter cleaning van and now we have several offices and have won countless awards. It is amazing to think of how far we have come in the past five years! There is so much that we have learned through trial by fire and so much more to learn as we continue to grow. This year we have stepped up our game by making our gutter cleaning crew leaders more tech savvy by outfitting each of them with an iphone 4. Aside from making crew look like cool hipsters while at your house, the new technology will helps us transition into a paperless and greener company; by emailing videos, pictures and invoices while at your home.
Happy 5th Birthday, Atlanta’s Best Gutter Cleaners! With many more to come!
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