Actually, we did clean them and yes, they did fill up that fast.

November 22nd, 2016

It is 11/22/16 and I just got off the phone with a customer who is not happy, but not at us.  It is the second customer I’ve dealt with in the last 48 hours about the same matter.  Two customers have contacted us since 11/20/16 to say their gutters were recently cleaned and, to their surprise, they don’t look clean.  Actually, in the case of both these customers, the service was performed on 11/18.

The first one to contact us called in less than 48 hours after the service was done, suggesting the gutters were full and there is no way they were cleaned.  She actually sent two photos via text.  Here they are in the first two pictures:

As you can see, they definitely look full.  However, when I checked to see if the crew that cleaned the gutters took pictures at the home, they did, and in pictures 3 and 4, you can see the same area with the green wavy roof thing, but the gutters are practically empty.  In pictures 5 and 6 you can see what the gutters looked like before and after cleaning.

So what happened after 11/18.  One word: Wind.  On Saturday, 11/19/16, there was severe wind.  When I woke up that morning and went down for breakfast, the outside was raining leaves.  If you were indoors or out of town till about noon, you missed the vast majority of it, but of 10 years of paying attention to leaf fall professionally, it was one of the largest leaf fall instances I had ever seen.  Our yard, which has a weekly service, was now covered with leaves to the point it looked like it hadn’t been tended to in a month.  There was a weather warning about possible trees and branches falling down:  http://www.11alive.com/weather/wind-advisory_29563783/354166452

In north Georgia where the fires are, firefighters were concerned about what all the falling leaves were going to do to their efforts to stop the blaze:  http://www.walb.com/story/33753954/despite-wind-chestnut-knob-fire-contained

Take a look at the wind report:  https://www.windfinder.com/report/atlanta_fulton_county_airport/2016-11-19

If you are reading this, most likely you called sometime after 11/19/16, when these extreme wind happened, and you think that when we did your service before 11/19/16, that we didn’t clean all the gutters out.  As you can see from the sample pictures from this one customer’s home, as you can see from the news reports, we unfortunately just cleaned the gutters before the biggest wind and leaf fall happened.  We never know what the weather will do, never know when something like this will happen.  As soon as we do any gutter cleaning, the process starts all over again and unfortunately if you had the gutters cleaned before 11/19/16, that process happened on super speed and did in a day what should have taken a month to do.  Before you assume that our crews did a sub par job, that we overlooked something, which would literally be impossible, please consider the possibility we put forth in this blog.  What is more likely to happen:  we don’t clean your gutters and try to charge you when we have no idea if you are going to look at the gutters or not and possibly ruin our reputation and livelihood, or you just happened to get service before a freak wind event and your gutters filled up on 11/19, just like the customer’s home in the pictures above?

I writing this just in case we get any more customers who call with concerns, as they can read this without me having to explain it or rewrite it over and over again. I will say as a credit to our customers, we do hundreds of homes a week, and only two customers have called with this concern, so most of our customers are very aware of the wind on Saturday and know it isn’t our fault more leaves are in the gutter.  To the credit of the two that did call, once seeing the inarguable evidence from above, there was no debate and only apology for questioning our ethics.  Ethics is very important to us, one of the most important things about running our business.  We never do anything that isn’t in the homeowner best interest, never overcharge, never recommend something unless it is genuinely needed.  Ethics swings both ways though, and the flip side of the coin is that given what obviously occurred on 11/19, it is unfounded to question our quality of service when the reason for the returned leaves is plain and simple.

Flood Warning = Overflowing . . . no matter what

December 23rd, 2014

There is a flood watch right now in most of the counties we service, Fulton, Gwinnett, Dekalb, Cobb, Forsyth, etc.  It’s started at 8:20 PM and will last for several ours as one of the largest rains of the year, possibly the second largest of the entire year, sweeps over.  Inevitably, that follows in the wake of a rain like this are calls from customers concerned they have clogged gutters because of water overflowing, or that their covers aren’t working.  Anytime there is a rain like this, we get 10-15 people calling either looking to get a service that they honestly don’t need, or concerned a service they just received wasn’t done properly.  The fact is, during a flood watch, the state is concerned that an average road, 25-30 feet wide, with any given level section before change or turn at 250-1000 feet long, won’t be able to handle managing the diverting and drainage of the rain coming down.  When this occurs, there must be a certain logic that if an entire street can possibly be flooded by the rain, a 6 inch wide 20ft long gutter will not handle the rain like you desire.  If a road can possibly flood, than any cover, including ours, will overflow.  Everything has an event horizon, a point to where it fails.  For example, if a roof isn’t built to fall in, but if you put enough weighted pressure, it will.  Your skin can withstand the pressure of a water hose, but if you increase it to 1500 PSI, it can cut you.  Gutters, and covered gutters, can handle most normal rains, but in a rain that is exceptionally hard and heavy, or consistently long and persistent, it is unavoidable to see the gutters overflow.  If you noticed overflowing on this night, it does not mean you need cleaning, nor does it indicate that we, or any other company, didn’t do your cleaning, or that your covers have issue.

EMAIL IS NOT WORKING

October 14th, 2014

Since 9 AM on Monday, 10/13/14, our email has been down.  This means that any customer who has tried to send us an email through our site, or simply replied to an email that we sent in the past between the time above and today  has not gotten to us . . . yet.  Hopefully, this problem will be fixed by our server company very soon.  Till then, we ask that any customers who need to contact us do so by calling.  Thank you.

BBB Corrects score, give Atlanta’s BEST “A-”

October 13th, 2013

A long time ago, we were members of the BBB.  We had problems with a competitor constantly making up complaints about our advertising, advertising that was internet related that the BBB didn’t have any clear rules about.  The BBB shot them down several times, but finally, the BBB sided with the other company, and asked us to remove ads that helped people find us in areas we didn’t have a physical office in, despite the fact that we went to those areas.  When this happened, we went from an “A-” to a “D-”.  We were also kicked out of the BBB for not deleting all the ads in time (we deleted all but 2 that we couldn’t get Google to remove).  We had to go remove the BBB logo from every place we had it.  Inevitably, we missed a couple of areas, and the competitor once again made a complaint, which after being notified from the BBB we corrected the issues in 2 hours.  Still, we were downgraded again from a D- to an F.  This had nothing to do with Fraud, with bad service, with bad selling practices, or bad business; it was all a dispute about advertising.  Despite being the highest rated gutter cleaning company on Servicemagic, Angie’s List, Home Reports, and other areas, we had that F review for years.  It didn’t affect our business because, luckily, our reputation for honesty and integrity was greater than an advertising dispute, and we still grew to the largest gutter cleaning company in the Southeast.  The BBB finally reviewed everything, and gave us back our “A-”.  There is still an alert on their site because of competitors last complaint, where we still had BBB logos on a few ads we forgot we posted online, but this too will eventually be removed.  We have performed over 100,000 service in the Metro Atlanta area and have a database of over 30,000 customers and almost 2,000 positive reviews on the internet.  Despite all that value, we have only ever had 6 total complaints with the BBB, of which most of them, honestly, were complaints from customers who were, for lack of a better word, “unstable” or unethical in their own right.  6 complaints out of 100,000 services, and only 2 complaints in the last 3 years.  We are proud to be Atlanta’s choice for gutter cleaning, and thank all of our customers for stick with us.

Kudzu deal for pressure washing for $299 has some omissions

April 20th, 2012

The people at Kudzu just posted a deal for $299 for house pressure washing, roof pressure washing, and 50 feet of driveway pressure washing.  They accidentally left out some details, which we are waiting for them to correct today (4-20-12) once they get into their office.  These things are:

1.  Deal is only for 3000 sq ft house.  Houses larger than this can buy the deal and pay extra for the difference (between 3000-5000 sq ft is $150 extra).

We hoping this will be updated any minute now.  Needless to say, those these terms were not listed with the deal, they are the terms of the deal.  If someone purchases the deal and their home is larger than 3000 sq ft and they do not want to pay additional for the service, they can obtain a full refund from Kudzu.com.

Waving goodbye to the waiver

March 21st, 2012

We are leaving our pressure washing waiver behind and moving to a simply a policy note that water damage caused from pre-existing issues and the pre-existing issues themselves are not our fault and not warrantied in any way.

Confessions of a New Hire at a Gutter Cleaning Company

February 27th, 2012

Times are hard… this country is in a bit of shambles at the moment and jobs are scarce. It’s not exactly the easiest time for a 26 year old right out of college to get his or her dream job, or anyone else for that matter. I spent 5 years at a very prestigious art school learning a trade and was told that finding a job in the field was not going to be a problem… well that just simple didn’t turn out to be true. I never imagined I’d be working for a Gutter Cleaning Company in Atlanta but I’m very thankful for this job and couldn’t be working with better people.

Brad, The owner of Atlanta’s Best Gutter Cleaning, opened out his arms to my needs and took a chance on me. During my interview he and his wife flat out told me that they never imagined working or owning a Gutter Cleaning Company either but they said something to me that really exposed what kind of people they really are. They said and I quote “The best thing about owning your own Gutter Cleaning Company is the satisfaction we get from being able to offer people employment in today’s hard times.” They have been more than a pleasure to work with and I really can’t tell them how thankful I am. Everyone here at Atlanta’s Best Gutter Cleaning is amazingly open minded and… well, I just couldn’t think of better people to work next to. The environment here is just impeccable and everyone is always joking and keeping the atmosphere lite.  Name another Gutter Cleaning Company that is like that.

I’ve worked some pretty bad jobs before and we all know what that’s like… hating to go to work in the morning and not being able to wait for the day to be over. However, at Atlanta’s Gutter Cleaning…  it’s just simply not the case and I can honestly say I love my job. The people I work with are not just colleagues but friends. Money cannot make up for a good working environment. I do not plan on working this Gutter Cleaning Job forever, just because I have my own dreams and aspirations but when I move on I will never forget these people and the kindness they’ve shown me. When I come to work in the mornings I want to do the best job possible for these people and Atlanta’s Best Gutter Cleaning

However, it’s not just the people… The service that Atlanta’s Best Gutter Cleaning offers is one of the most honest, fair, and customer friendly services I’ve ever seen and I feel that bigger organizations and Gutter Cleaning Companies could take a big note from Atlanta’s Best Gutter Cleaning business plan. You’re not going to find a service that offers more customer satisfaction and just over all friendly attitudes than here at Atlanta’s Best Gutter Cleaning. You know when you watch those commercials for, say, a major fast food chain and all the employees are clean cut and nice and speak to you as if they really care about what food you’re order and insuring satisfaction?… but we’ve all been there and know that it’s not true. Well you ACTUALLY get that kind of care and service at Atlanta’s Best Gutter Cleaning. I’m very proud, and I know it sounds funny but yes… I’m proud to work for this Gutter Cleaning Company.

And then Groupon

December 9th, 2011

This week, Groupon stepped up and both extended the deadline for customers who’s coupons are expiring during our busy, booked up season and emailed all customers to give them notice of our heavy schedule as well as a link to easily set up for service in February.  Since this, our phones have been less inundated with calls and the Groupon customers that come to us now seem more satisfied with the situation as a whole.  Thanks Groupon.

Booked Full for 2011! Here’s to riding out the year!

November 15th, 2011

WE DID IT!  Booked for the entire rest of the year.  We’ve been booked up for December and January for a long time now, but we finally closed up November.  Now we just ride out the rest of the year and try to get to as many people as possible.  We may try working weekends or expanding to a new crew, but we have to see how many people are going to need us.  We have a ton of couponers who bought discount services earlier in the year and simply never used them, and we’ve been able to notify all of them that this was coming but the Groupon people.  We’ve instituted a Standby program for coupon people.  Basically, we’re making a list and, when someone cancels, we put a coupon person in for service.  Also, if a crew finishes earlier, we’ll go and clean standby homes that are in the area.  We should be fine.

Gutter Cleaning: Then There Were 5

March 24th, 2011

We started gutter cleaning in 2006 with one van and a dream to bring ATLANTA homeowners the ATLANTA’s first fully legal and ethically run gutter cleaning service.  It was up to the ATLANTA homeowner community to accept our gutter cleaning service or reject it.  Almost unanimously, ATLANTA has chosen ATLANTA’s Best Gutter Cleaners as the winning source for gutter cleaning at every turn.  We are entering our sixth year, and now we drive into it with an additional van.

Starting Monday the 21st, ATLANTA’s Best Gutter Cleaners begins running a 5th van, giving us the ability to meet our current demand as well as expand into more aggressive avenues of advertising, lower prices, and decrease our turn around time.

Through our own research, we have learned that as of tomorrow, we are the largest gutter cleaning service in the city.  We couldn’t have become this without the vote of ATLANTA’s homeowners.  Thank you for trusting us with your homes.  We won’t let you down.

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